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Other Software. About Spiceworks Spiceworks is a free cloud-based help desk and network monitoring solution designed specifically for systems administrators and IT professionals. Full view. Spiceworks environment Summary. Value for money.
Customer support. Ratings Snapshot 5 stars. Likelihood to Recommend Not likely Very likely. September Ideal free helpdesk for small to medium businesses Overall I have been very happy with Spiceworks, especially the community of users. Pros It's impossible to beat the cost of free. Cons Larger IT departments won't be able to route tickets to specific teams. Reasons for Switching to Spiceworks The ongoing costs of Jira after the elimination of our development department no longer made sense.
June Help Desk Where You Want It Starting a new role in the organization that had no Help Desk and no history or structure; Spiceworks proved to be the single biggest one thing that could be done right that would yeild improved IT services to the organization.
Pros I started using Spiceworks in the cloud and then copied the database and importing it to our VM and lost nothing. Cons The reports need to be streamlined to remove redundancy.
July Spiceworks Overall this is a very good asset management solution for use any kind of business without a headache. Pros This was a really good solution for use as an inventory system, asset tagging also is really helpful, the dashboard also really good and well organized.
Cons still, I didn't notice any failures of this software. Reasons for Choosing Spiceworks This is a good cost-effective solution. November Pros Spiceworks is great for managing help desk tickets.
Cons The inventory system is lacking when it comes to producing accurate information. Spiceworks Review Very satisfied software for IT inventory management and keep record of overall computer information which will be very useful to get reports for the auditing. Pros Inventory management is the one of the best feature in this software. Cons Less customization option available for this software, so in some places have to follow the common standards instead of customized functions depends on the user needs Reasons for Choosing Spiceworks Free of cost software if installed locally and have to pay only when choosing the cloud storage.
The lack of built-in advanced functionality also contributes to its ease of use. The graphical user interface GUI is easy to navigate and customize. The number of actions help desk agents can take within individual help tickets also contributes to their timely resolution. Spiceworks pricing is simple: It's totally free. Want to use the web-based version? Download and install it on your own Windows server?
Also free. Want unlimited tickets, users, devices, agents, and technicians? All free. Spiceworks pricing is free from the individual plan all the way to enterprise and custom plans. Spiceworks software is free because it's ad supported, and those ads can become annoying.
You can then upload your logo to display in the ad space, and it will also appear in your report PDFs. The only direct customer support option Spiceworks offers is via email. Spiceworks University, which consists of free video tutorials and webinars, and Spiceworks' community forums will be your primary sources of information. The Spiceworks knowledge base is available within the dashboard.
Its articles are broken out into three categories: all articles across the Spiceworks user base, your team's articles, and your own. Easily access your own knowledge base articles, other articles submitted by Spiceworks users, and ones that are recommended.
You can also connect with local Spiceworks users, either virtually or face to face at local SpiceCorps meetups, which are coordinated by "Spiceheads," to talk shop and trade ideas. Whether you're in Waco, Texas, or Reykjavik, Iceland, there's likely a group near you. Spiceworks IT help desk provides a very basic level of functionality, but you're not limited to that. Its additional software tools and third-party apps will help you customize it to meet your needs.
IT techs are frequently on the go, so they will find the help desk mobile app, available for iOS and Android, very useful. It provides access to the help desk, additional installed Spiceworks tools, and the knowledge base. All the functionality of the Spiceworks IT help desk is available on its smartphone app. Some users report the smartphone app is a bit text-heavy in its design, and the push notifications can be spotty, but it will still get the job done when your techs are out in the field.
You can increase your help desk's capabilities with apps and plug-ins from the Spiceworks app center. This is the beauty of having a large user community consisting of IT professionals: They know the features they need and can create the apps for them. All apps are free and require just a single click to install. The Spiceworks community is responsible for quality control, so you'll need to look closely at the documentation and ratings for each app before installation.
The lack of direct support from Spiceworks beyond email will likely be a bit daunting for IT novices, but for experienced professionals, Spiceworks offers a wide degree of flexibility in managing all aspects of your hardware, software, and network. Spiceworks IT help desk intentionally sticks to the basics: allowing users to submit support tickets that are subsequently managed by your IT department.
There are a lot of things it doesn't do, however, unless you get add-ons and plug-ins. Some of the missing features include remote support, advanced reporting, and process management. But Spiceworks is completely free, so it could be worth your while to give it a shot, depending on your specific needs. Spiceworks is barebones help desk software, so it is more suited to smaller businesses or those with less robust IT support requirements. If your organization wants a full-fledged service desk solution that incorporates ITIL principles, Spiceworks will not meet your needs.
Spiceworks is free for everyone from personal users to enterprise operations. Direct customer support is limited to email. Additional information and resources can be found in the comprehensive Spiceworks forum for users, training videos and webinars, an extensive knowledge base, and local SpiceCorps user meetups.
If you need IT help desk software that sticks to routing and managing support requests, Spiceworks could be just what you're looking for.
It doesn't offer all the bells and whistles of full-fledged service desk software, but the tradeoff is that it's completely free. The Motley Fool has a Disclosure Policy. The Motley Fool. Reset Password Not a member? Learn how you can reach millions of IT pros.
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